Legal services are de facto understood as “work done by a lawyer for a client”. Although this was somewhat true in the past, law has undergone a bifurcation into legal practice and legal services delivery. While practicing law is undeniably still only in the hands of lawyers, the delivery of legal services to clients has brought an interdisciplinarity onto the playing field, creating roles for technology, tech experts, and business professionals.
What precipitated this inclusion?
Clients are no longer comfortable with lawyers dictating their needs,
developing project timelines, and deciding service costs. They have realized
that lawyers’ perspectives may be too one-dimensional and their commitment to
legal services may be punctured by their preferred focus on the actual practice
of law.
Clients have grown to understand that merely a knowledge of law isn’t
enough to solve their business challenges; they need other skills such as
expertise in AI, process and project management, and data analytics[1] . The gradual and steady
crystallization of the Alternative Legal Service Provider industry has been due
to this very reason. ALSPs are non-traditional partnership-model law firms[1] whose legal service delivery model departs from the beaten path. ALSP players
understood early on that they bring the outside perspective and
multidisciplinary expertise that fills the gaps in the legal services market as
it was.
Although cost is definitely a reason for the migration of legal services
from law firms to ALSPs, the 2019 Legal Market Report[2] shows that clients are
choosing ALSPs for their progressive strategies and ingenious delivery models. They
also prefer ALSPs for the buffet of skills they bring to the table and the
capital they pump into processes, resources, and technology to bring about efficiency
savings for their clients. These ALSPs not only compete with their law firm and
in-house counterparts, but also sometimes collaborate with them to make sure
that their client’s goal is achieved. They pay great attention to forming a
range of solutions that can be tailored to suit their client’s needs i.e they
care more about what the buyer wants and less on what they can sell them.
Law’s Resistance to Change
The rigid structural and economic models on which law functions is at
odds with the current demands of its clients[3]. As Mark Cohen, CEO of
Legal Mosaic, puts it ever so articulately, “Legal buyers want more with less. That means legal providers must be
proactive, predictive, risk-appropriate, transparent, cost-effective,
efficient, collaborative, multidisciplinary, and consumer-centric. That is not
the law firm structure, economic model, or modus operandi.”
This new approach to legal services isn’t being accepted by many law
firms and legal departments since traditional lawyers don’t possess the
interdisciplinary skills that the contemporary delivery model expects. By
acquiring these skills, attorneys would have a considerable advantage in the
legal services profession, what with their categorical legal knowledge. A
combination of such attorneys and other professionals will elevate legal
services and help clients overcome their business challenges.
Conclusion
Many ALSPs offer an integrated services model that operates at an
“intersection of tax, finance, consulting, strategy, information technology,
and project management.” This redefined legal services delivery system has
caused the monopoly that law firms had previously established to collapse[3].
Indeed, clients are spoiled for choice with the new structures, economic
models, skills, tools, and consumer-centric culture that ALSPs have infused
into the legal industry.
LegalEase Solutions is a legal service provider, with a dedicated and skilled team of attorneys, pioneering technology and a comprehensive database of information. By working with the world’s leading companies and a range of challenging transactional, litigation, and legal intelligence projects, we have developed time-tested processes and industry know-how. If you have a project you need assistance with, please feel free to reach out to us at contact@legaleasesolutions.com. Our attorneys are happy to help.
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